After Sales Team

For any warranty or repairing(purchasing) support, please submit the request form.

No. Standard consumer warranty applies only to the first owner.

MSpa covers below manufacture warranty period specified in the User Manual. 12 months for the electric parts6 months for the spa pool (MSpa® Lite//Comfort Inflatable Spa)12 months for the spa pool ...

The frequency of water changes depends on how often the spa is used and how well the water is maintained with proper chemical treatment. We recommend changing your hot tub water at least once every...

Overall, bromine is more popular among spa owners. It is available in both tablet form and as a two-part system. Unlike chlorine, bromine remains effective over a wider pH range and is gentler on t...

Yes, regardless of how often or how long you use your hot tub, it is essential to treat the water in your MSpa with appropriate chemicals. Without proper treatment, the water can quickly become unc...

We recommend cleaning the filter cartridge after each use and replacing it every 2-4 weeks

Yes, if you use your spa frequently, we recommend keeping the heater and filter running continuously, as this is the most cost-effective option in the long run. If you use your MSpa less often, we ...

Our spa cover is primarily designed to help maintain water temperature and reduce heat loss. It also provides protection against dust, wind, and light rain. However, while the material can resist m...

Low temperatures harden PVC material and make it more fragile. A new spa may have been stored or transported in cold conditions (below 4°C / 39°F) before unpacking. Please place the package indoors...