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  1. MSpa
  2. FAQs

FAQs

General Usage Inquiries

  • Can I use an extension lead?
  • Do I need a flat surface to set up my Spa?
  • Where is the best place to set up my Spa?
  • Can I leave my Spa in direct sunlight?
  • How long does an Mspa last?

Set-up & Function

  • How to set up my Spa?
  • How does the 8-hour Auto-Filtration function work?
  • How does the Self-Cleaning Cycle work?
  • How does the Filter Replacement Auto-reminder function work?
  • How does the Energy-saving function working?
  • How does the TIMER function work?
See all 8 articles

Troubleshooting

  • How to disassemble my control box for repair or storage?
  • The screen displays error code F1
  • Why is my Spa no power?
  • Why is my Spa not heating up?
  • Why are there no bubbles for my Spa?
  • Why are there no Ozone for my Spa?
See all 11 articles

Maintenance

  • How often do I need to change the water?
  • Do I have to use Chlorine or Bromine in my MSpa?
  • Do I need to use chemicals and why?
  • How often should I change the filter?
  • Can I leave my Mspa running all the time?
  • Precaution for MSpa Thermal Cover Using
See all 9 articles

Support & Warranty

  • What is the serial number of my MSpa?
  • Where I can purchase the spare parts or submit a request for warranty?
  • Can I still get the warranty if I bought a second hand Mspa?
  • How long is the warranty on a MSpa?
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