After Sales Team
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How to deal with no heating
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How to deal with no F1 error
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How to replace plug
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How to repair leaking Spa pool
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Frame Mono Set-up
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What is the serial number of my MSpa?
The MSpa serial number can be found on the back of the spa controller or on one of the feet of the engine block. Please refer to the image below to locate the serial number based on your specific s...
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Where I can purchase the spare parts or submit a request for warranty?
For any warranty or repairing(purchasing) support, please submit the request form.
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Can I still get the warranty if I bought a second hand Mspa?
No. Standard consumer warranty applies only to the first owner.
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How long is the warranty on a MSpa?
MSpa covers below manufacture warranty period specified in the User Manual. 12 months for the electric parts6 months for the spa pool (MSpa® Lite//Comfort Inflatable Spa)12 months for the spa pool ...
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How often do I need to change the water?
The frequency of water changes depends on how often the spa is used and how well the water is maintained with proper chemical treatment. We recommend changing your hot tub water at least once every...