After Sales Team

InflationLow temperature will harden the PVC material and make it more fragile.The new spa might have been stored or transported at a low temperature (below 4°C / 39°F) before it is unfolded. Put t...

Please clean and dry the spa thoroughly before storage. Store it in a dry, frost-free environment to prevent damage.1. Drain and clean the spa according to the “Drainage” and “Spa Cleaning” section...

The F1 error code usually indicates a filtration issue. Extra air in the filtration pipe or possible dirt & blockage from the inlet/outlet will cause F1 error. Please follow below general troublesh...

Please make sure that you have read your USER MANUAL and watch SET-UP VIDEOS before inflating and set up your MSpa.Frame Mono Set-up:  Comfort Meteor Set-up:   

No, extension cables must not be used with MSpa products. MSpa pumps are equipped with a 5.1 m (16.7') power cable, which is typically sufficient to reach the nearest grounded socket with RCD prote...

1. Inflation reminder: please always "stop inflating before all wrinkles vanish".  2. Checking for over-inflation during use: The inflatable bladder may expand due to hot water in the spa or direct...

The 8-hour Auto Filtration system operates automatically when the spa is not in use and no other functions are active.- When the power is on and the RCD has been activated, the filter pump will aut...

Yes, an MSpa must be placed on a completely flat and solid surface.