After Sales Team

An MSpa can provide many years of enjoyment if it is properly maintained and cared for. We recommend packing away and storing your MSpa correctly during colder months when it is not in use.

Do you see small bubbles when activating OZONE? If so, this indicates a conflict with the Bubble function, as both features cannot be activated at the same time. Please disable the Bubble function ...

Setting the timer means the heater will automatically turn on after the selected number of hours from the current time.- Press the TIMER button to enter the preset mode. The indicator light will tu...

Please check whether the leak is coming from the liner or from the connection to the control box.1. For Frame external models: Attach the stopper caps to the inside of the liner, disconnect the pum...

Please press the UVC button to turn on the UVC system. The function can remain on while you are using the spa.NOTE: Although the spa is equipped with a UVC function, regular water maintenance is st...

1. Inflation reminder: please always "stop inflating before all wrinkles vanish".  2. Checking for over-inflation during use: The inflatable bladder may expand due to hot water in the spa or direct...

It is recommended to turn on the Ozone function after using the spa. For optimal performance,  activate the ozone system for approximately 2 hours per day.The ozone function is not recommended whil...

1. Small puncture re-patch, please use the self-adhesive in the repair kit for the re-patching as temporary use, here is the video for easy re-patch:  2. For better lifespan using, please re-patch ...

If the water temperature is below 0°C(32°F) or above 50°C(122°F), please switch off the spa and change the water. If still need repair support, please submit the request form.

Kindly note that all of the built-in MSpa models are not applied with WiFi function.For Frame external MSpa models, please follow this video to connect the WiFi and APP: