After Sales Team

DO NOT plug your MSpa into an extension lead. We recommend following below troubleshooting steps or follow this video for general troubleshooting:Step 1: Please check whether the PRCD/GFCI is funct...

Auto Cleaning Mode prevents buildup by reversing the filter pump. You may watch SETUP VIDEOS from this youtube link to see how filter function works in 4'07''-4'27'': - When in this mode, the displ...

Suitable Surface: Your MSpa must be placed on a smooth, flat, and level surface that can evenly support the combined weight of the filled spa and its users. Positioning the spa on an uneven surface...

Please press the RESET button on the GFCI/RCD plug, or follow the instructions in user manual to restart the heating system.Please follow this video for general troubleshooting of no heating issue:...

If the red light flashes continuously while the filter function is OFF, or the red and green lights flash alternately while the filter function is ON, this indicates that the system has detected 15...

We strongly recommend placing your MSpa in a sheltered location to protect it from excessive sunlight. If the spa must be set up in direct sunlight, release some of the air and always use the top l...

Please check whether the air blower has overheated or if the jet holes are blocked. Also ensure that the Bubble function is turned on.Please note the bubbling massage function will automatically sh...

Energy-saving Flow Control automatically reduces water flow during heating or UV operation to save energy and minimize water turbulence.